Last updated: 3 November 2026
This notice explains how AI Data Intelligence Limited ("we", "us") handles personal information collected through ethguardians.com. EthGuardians is the name of this website. The controller is AI Data Intelligence Limited, not a separate company called EthGuardians.
1. Who to contact
- Controller: AI Data Intelligence Limited
- Hong Kong company registration number: 2894261
- Privacy and complaints email: info@ethguardians.com
- Addresses: Tung Hip Commercial Building, 244 Des Voeux Rd Central, Sheung Wan, Hong Kong SAR, China; and Two Exchange Square, 8 Connaught Place, Central, Hong Kong SAR
We have not appointed a data protection officer. We have not appointed a representative in the European Union or the United Kingdom. Send privacy requests and complaints to the email address above, or by post to either address.
2. Information we collect
2.1 Information you give us
The case-review form asks for:
- Your name, email address, and phone number
- Your country
- A description of what happened, and the estimated amount lost if you provide it
- Any transaction details you choose to include, such as a wallet address, a transaction hash, or an exchange name
Do not send a seed phrase, a private key, or a password. You must be 18 or older to use the form.
2.2 Information collected when you use the site
The provider that hosts this website may record technical data that is needed to deliver the page and to detect abuse of the form. That data can include your IP address, browser type, and the page you requested. We do not use Google Analytics. We do not use advertising or marketing cookies. See the cookie policy.
3. Why we use it, and the legal basis
- To assess the enquiry you submit, and to take the steps you ask for before a contract. Legal basis: steps taken at your request before a contract.
- To carry out work you engage us to do. Legal basis: the contract with you.
- To answer a lawful request from a public authority, or to keep information when the law requires us to keep it. Legal basis: a legal obligation.
- To protect the website and the form, using limited technical logs. Legal basis: our legitimate interest in keeping the site and the form secure. You can object to this use. We do not use this basis to send marketing.
We do not send marketing email from this form. We do not sell personal information. We do not make a decision based solely on automated processing that produces a legal effect, or a similarly significant effect, for you.
4. Who receives it
We share an enquiry with service providers that host this website, store the enquiry, and send the enquiry to us by email. They act on our instructions. We do not name the software they use on this page.
We share case information with an external lawyer only when that lawyer is engaged for your case. Two firms we may engage are:
- Sarah Legal, Rue de l'Hôpital 22, 2800 Delémont, Switzerland
- Blockchain Legal Solutions
Neither firm controls enquiries submitted on this website. AI Data Intelligence Limited does. We do not pass your form to either firm unless that firm is engaged for your case.
We may also share information with a cryptocurrency exchange, or with law enforcement, when you have asked us to pursue the matter and the disclosure is needed for that work, or when the law requires it.
5. Where it is processed
We are established in Hong Kong SAR, and that is where we decide how your information is used. If we engage Sarah Legal for your case, your case information is sent to that firm in Switzerland. For another transfer, email info@ethguardians.com and we will tell you the country and the safeguard that applies.
6. How long we keep it
If we do not accept your matter, we delete the personal information in your form 6 months after you submit it. If you engage us and we accept the matter, and the recovery work continues, we keep the information for the period we agree with you in writing. If the work is not accepted, we delete it. We may keep information for longer only where the law requires us to keep it.
7. Your rights
Depending on where you live, you can ask us to:
- Give you access to the personal information we hold about you
- Correct information that is inaccurate
- Delete information
- Restrict how we use it
- Provide a copy in a portable format
- Stop using it where the legal basis is legitimate interests
The case-review form is not based on consent. It is based on the steps you ask us to take before a contract. Where a use is based on consent, you can withdraw that consent.
Email info@ethguardians.com. We may ask you to confirm that you are the person the information is about. Where the GDPR or the UK GDPR applies, we respond within one month. Where the Hong Kong Personal Data (Privacy) Ordinance applies to an access or correction request, we respond within 40 days.
You can also complain to a supervisory authority:
- Hong Kong: the Privacy Commissioner for Personal Data, pcpd.org.hk
- United Kingdom: the Information Commissioner's Office, ico.org.uk
- European Union: the data protection authority in your country. A list is published by the European Data Protection Board.
8. Children
This website is not directed at anyone under 18. The form asks you to confirm that you are 18 or older. We do not knowingly collect personal information from a child.
9. Clients we do not accept
We do not accept clients who are citizens or permanent residents of the United States, Germany, Italy, or France. That limit is also stated in the footer of this website. It does not change who the controller is for an enquiry that is submitted.
10. Changes
If we change this notice, we will post the new version on this page and change the date above.